- Our company may change these terms and conditions at any time. Existing
bookings will be at the rate booking is made.
- We request a minimum of 3 hours notice for any online bookings. If your
booking is less than 3 hours, please call our office to check
availability.
- You must allow sufficient time when booking your transfer service to
allow for the check-in times required by your airline and for any delays
caused by traffic conditions. We shall not be responsible for any delay
caused by your failure to allow enough time to reach your destination or
if the passengers are not ready for collection at the booked time.
- You must order a suitable car size for the number of passengers and
luggage. Our company cannot guarantee to carry excessive amounts of
luggage.
- You must supply all information required on the booking form, please use
the special notes box to inform us of anything.
- If there are any changes or variations including extra mileage extra
waiting time or deviations to the journey other than what was agreed at
the time of booking, the client will be charged extras in accordance
with our pricing structure.
- Incoming flights allows 45 mins free waiting time after which waiting
charges will apply. Please allow enough time for immigration &
baggage to avoid unnecessary waiting charges.
- For airport pick up our driver will wait up to 90 minutes, without
having made contact with the passenger. If after 90 minutes driver still
has not made contact with passenger, this will result as a no show &
no refund will be offered.
- If you need to cancel your booking, please contact Uk Cruise Port Transfers as
soon as possible.
- We will be happy to cancel & refund a booking as long as we have 24
hours notice.
- If you cancel a booking after the vehicle has been dispatched then a
charge will be incurred; the charge will be based on the distance/time
that the allocated driver has travelled/spent prior to the point of
cancellation.
- Coach Transfer service are cancellation charge incurred: 50% of
paid price for provision of service.
- Coach Transfer service cancellation should be informed with in 15
days or 100% charge incurred of paid price for provision of
service.
- We take complaints very seriously and investigate every complaint
thoroughly. Please email or call us quoting your reference number and as
much information as possible.
- At times our company may use sub contractors/ partner company to cover a
journey.
- You shall be responsible for the behaviour of all the passengers in the
car during the journey. You will be charged to cover cleaning costs in
the unlikely event of the vehicle being soiled by any passenger. A full
receipt can be emailed direct to you or a hand written business card
size receipt can be supplied by your driver. *Please note that an
emailed receipt can take up to two working days if asked for on the day
of travel to your driver*
- Our company have the right to refuse to carry any passenger who is
thought to be under the influence of alcohol or drugs.
- Our company will refuse or terminate any booking with immediate effect
if your behaviour possess any driver or vehicle at risk of damage,
violence or abuse by you or any passenger in your party. All passengers
will be asked to vacate the vehicle as soon as it is safe to do so. No
refund will be given.
- Our company will track all incoming flights, to ensure our driver
reaches you at your specified time.
- Whilst we do our utmost to ensure our drivers are punctual and arrive on
time, you will understand that we cannot accept responsibility for
delays caused by circumstances beyond our control.
- Our company shall use all reasonable endeavours to get you to your
destination on time, but shall not be liable for any loss due to delays
caused by road or traffic conditions beyond its control on the journey.
- Please note that a child, no matter what age, counts as one passenger.
If a child seat is required please inform the office at the time of
booking. We will try our utmost best to provide a baby / booster seat Or
if you have your own child seat you are most welcome to bring it. Please
note that the installation of the child seat must be carried out by you.
- If the driver is stuck in traffic or for any other reasons cannot reach
in time at the point of collection, we will try to provide you with a
car from one of our partners.
- In the event that our driver does not show up at the scheduled time for
collection, please contact our office. If you leave the pickup point
without informing us we will not be liable for any compensation to you.
If you take a minicab or a black cab from another company without our
consent we will not be liable to pay you the price for it or refund you.
- We reserve the right to change without notice, your Minicab, Private
Hire Vehicle, and Chauffeur or Chauffeur driver at any time if
necessary. Our company maintains a strict non-smoking policy in all its
vehicles. Eating, drinking and smoking are not permitted in our
vehicles.
- All our vehicles are fully insured for passenger and third party claims.
However, customer’s properties are carried entirely at their own risk.
- Clients are responsible for ensuring that their luggage is
loaded/unloaded at all times. Our company or our sub contractors shall
not be held responsible/liable for any loss/damage to such property.
- If the car breaks down during your journey, our company will endeavour
to arrange an alternative car to complete the journey as soon as
possible.
- Our company shall be entitled to cancel all services and provide refunds
in the event of a declared national emergency, riot, war, fuel shortage,
extreme weather or terrorist attack, or other circumstances beyond its
control.
- It is illegal to make a private booking with our drivers. Our company
will not be liable for any situation faced by the passenger while
travelling on a booking not confirmed with the office.
Please note that some calls may be recorded for quality and training purposes.
